Frequently Asked Questions

Residents on the route with Massachusetts Department of Environmental Protection paid inspectors should be receiving an Oops Tag (JPG).

The cart was not emptied because materials that don't belong in a recycling cart/container were found there. Look at which boxes are checked off on your Oops tag, take those materials out and keep them out and we'll empty your cart/container on the next recycling day.

In addition to the Massachusetts Department of Environmental Protection Paid Inspector routes, Casella the Town's hauler will be enforcing the same standards. It is also possible the tag, similar to a large post it note, came off as a result of rain and/or wind. If your recycling was not collected, you may have had some kind of violation.

No. Under the program the Massachusetts Department of Environmental Protection requires and the Stoneham Board of Selectmen voted that there will be no returning for violations or reports of missed collections. All containers must be curbside, free of contamination by 7 a.m. on the schedule day for collection.

Residents will have to take their containers back off the street, remove any contamination and place them curbside before 7 a.m. on the next schedule day of collection.